Shipping & returns
Cool-off period & returns:
In some cases you might want to return an order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving a reason.
After cancellation you have another 14 days to return your product. You will then be credited with the full order amount. The costs for return from your home to the our warehouse are for our account if you live within the European Union (EU). We offer customers a free return label if you live within the EU. If you make use of your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to our warehouse. To exercise this right you can contact us via [email protected] or via chat. We will then refund the order amount due within 14 days after receiving your return, under the condition that the product has been returned in good condition.
If the product is damaged or the packaging is damaged more than is necessary to try the product, then we can charge the value reduction of the product to you. Treat the product with care and ensure that it is properly packaged on a return.
Do you like a different product?
Do you want to exchange your product? That is not a problem at all. For this you can contact [email protected] or via chat.
I have submitted a wrong delivery address!
Incorrectly provided the wrong delivery address? Then contact us as soon as possible. We will then try to change the order for you.
Delivery time & shipping costs:
We do our best to deliver the order to you as soon as possible. All our products are shipped for free. We will try to ship all orders, placed on working days, the same day. However, we do not always succeed in achieving this, sometimes products are not in stock and then the delivery of your order may take a little longer. On the product page there is an indication of the delivery time. If, for whatever reason, we fail to meet this delivery time, we will of course inform you as soon as possible.
In the Netherlands and Belgium, delivery will generally take place on the next working day. Other European countries have an average delivery time of 3-5 business days. Unfortunately we cannot guarantee the moment of delivery.