We've spent over five years perfecting our packaging to ensure that your order arrives safe. We're happy to report that over 95% of our packages arrive in perfect condition. However, a mirror or dressing table is still a fragile product and can be damaged upon delivery due to careless handling of your package. If an item gets damaged during delivery we'll send you a replacement.

Please fill in our damage form and our customer service will get back to you in 1-3 business days. Keep an eye on your (spam) inbox as you will be notified per e-mail once our customer service responds to your request.

VISIT DAMAGE FORM

Please note that it is important to file a report with us within two weeks of receiving your mirror.

If you choose to call us or send a message regarding receiving a damaged item we will request you to fill in our damage form. Filing multiple reports may results in a delay in the handling of a report.

If you don't prefer to wait for replacement parts when a product arrives damaged, we suggest you refrain from ordering. We do not give discounts on damaged products, we only replace them completely.

We ship to all countries within the European Union (EU) including:

The Netherlands
Belgium
Denmark
Germany
Cyprus
Estonia
Finland
France
Hungary
Ireland
Italy
Croatia
Latvia
Lithuania
Luxembourg
Malta
Austria
Poland
Portugal
Romania
Slovenia
Slovakia
Spain
Czech Republic
Sweden

We ship to countries outside the EU (like England or Switserland) with surcharge. Please send us a message at info@brightbeautyvanity.com regarding your request.

We use a combination of couriers, which includes but is not limited to DPD, PostNL, DHL, GLS, XXL pakket and TNT-FEDEX. You can find the estimated delivery time in working days for each country below.

For large or extra fragile shipments we might use a pallet freight delivery services, which usually take five to eight working days to deliver depending on your location.

Arrival country and estimated delivery time in working days

• The Netherlands 1-2
• Belgium 1-2
• Denmark 2-3
• Germany 1-2
• Cyprus 3-5
• Estonia 3-4
• Finland 2-5
• France 2-4
• Hungary 2-5
• Ireland 3-5
• Italy 2-4
• Croatia 4-5
• Latvia 3-4
• Lithuania 2-3
• Luxembourg 1-2
• Malta 3-5
• Austria 2-3
• Poland 2-4
• Portugal 3-5
• Romania 3-5
• Slovenia 3-5
• Slovakia 3-5
• Spain 3-5
• Czech Republic 3-4
• Sweden 2-4

Please contact our customer service as soon as possible. In some cases we can change your address (if your order isn't fulfilled yet).

We'll gladly assist you further if you have any questions. Please enquire our contact page so that you can contact us in your preferred way.

You have a standard two (2) year manufacturer's warranty.